Return & Refund Policy

📦 Return & Refund Policy

Thank you for shopping with Gravitix. We stand behind the quality of our magnetic phone holders and accessories. If you’re not satisfied, we’re here to make it right.

🕒 Returns — 15-Day Window

• You may return items within 15 days of the delivery date.

• To be eligible, items must be:

  • Unused and in original condition

  • In original packaging with all components

  • Accompanied by proof of purchase (order number or receipt)

❌ Non-Returnable Items

• Items marked as final sale

• Gift cards

• Products that show signs of use or damage not caused by shipping or manufacturing defect

💵 Refunds

• Once your return is received and inspected, we’ll notify you by email.

• Approved refunds will be processed to your original payment method within 5–7 business days.

• Original shipping fees are non-refundable, unless the return is due to our error (wrong or defective item).

🔄 Exchanges

• We only offer replacements for items that arrive damaged or defective.

• To request an exchange, email us at support@gravitix.store with your order number and photo evidence.

🚚 Return Shipping

• Customers are responsible for return shipping costs.

• If the return is due to an error on our part (wrong or damaged item), we’ll cover the return shipping.

• To begin a return, contact us at. We’ll provide return instructions and the return address.

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📨 Need Help?

If you have any questions about your order or our return policy, don’t hesitate to reach out to us at support@gravitix.store